Terms and Conditions
THESE TERMS AND CONDITIONS, ALONG WITH ANY OTHER POLICIES OR GUIDELINES POSTED ON THIS WEB SITE, SHALL GOVERN YOUR USE OF THIS SITE. BY USING THIS SITE AND/OR BY PLACING A TICKET REQUEST ON THIS SITE, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE MAKING A TICKET REQUEST.
THE UBERSEAT 100% GUARANTEE
The UberSeat Guarantee provides that the tickets purchased by consumers through UberSeat will be authentic and delivered on time, each and every time. The UberSeat Guarantee also provides that once your purchase is confirmed, you will receive the tickets you ordered that are as good as or better than the section and row ordered or we will refund your money.
When making a claim under the UberSeat Guarantee the buyer must contact UberSeat Customer Service at help@UberSeat.com or (888)-501-3955 within 7 calendar days from the date of the event.
1. PURCHASING AND PRICE OF TICKETS
THE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETS. UberSeat provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box office. Tickets posted on our resale site, UberSeat, are supplied by professional resellers pre-screened by UberSeat. Resellers list these tickets at their interpretation of market value, which may be well above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etc.
There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.
3. TICKET LISTINGS
Most tickets listed on UberSeat are available for immediate delivery but some may not be immediately available for shipment. If you are traveling for the event and will not be available to accept the package at your original shipping address, it is your responsibility to notify our Customer Care center and provide an alternate shipping address.
4. PRICES AND SEATING
All prices are listed in U.S. Dollars (USD) and are guaranteed after your order has been confirmed, your credit card has been charged, and your purchase is completed. Since tickets are bought and sold on an open market, market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Web site or that such tickets will be available, until Order Confirmation. If, after submitting your request for tickets, the seller is unable to confirm your order but we find another set of tickets with the same quantity, in the same section, and in the same row or in a row immediately closer to the stage/field, then we will automatically substitute this set of tickets for you. As we represent many ticket resellers who all post tickets for sale on our Web site, we cannot be responsible for any typographical or system errors within the inventory listed for sale. If this type of error is found while processing your order, you will be notified of the error and, a substitution will be made when available, at no additional cost, or we will issue a refund. Please check your tickets carefully once they arrive. Please contact our Customer Care department if you have any questions regarding the tickets you received.
5. ORDER CONFIRMATION/PROCESSING
Immediately after you submit your request for tickets, you will receive an email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets and have begun the process of seeking to secure the requested tickets. Once the requested tickets have been secured by us, your credit card will be charged and you should receive an Order Confirmation or link to print your tickets confirming that your request has been finalized and we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances where the physical tickets or bar code electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice or an updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please call our office to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with receipt of emails.
6. CREDIT CARD PURCHASES
Please note that purchases by credit card do not grant any variances from our Terms and Conditions. You are still responsible for complying with our Terms and Conditions. Any attempts to defraud UberSeat may result in legal and criminal action brought against you. UberSeat notifies local and federal law enforcement authorities in cases of fraud or suspected fraud and aggressively and fully cooperates with investigations.
Because of the increased market value of certain tickets, UberSeat may request additional proof identity on any order prior to processing. Proof of identity may include but is not limited to a signed authorization form.
The credit card will be charged in accordance with the Order Confirmation/Processing section.
7. EVENT DATES AND TIMES
Event dates and times printed on the face of the tickets, or in any correspondence from UberSeat, are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is your responsibility to check for any possible changes in date and time. You may check with your local media or call our Contact Center at (888)-501-3955 to ensure that you arrive at the event on the correct date and at the correct time. You agree that UberSeat is not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed.
8. TICKET DELIVERY
Unless specifically stated otherwise, all tickets will be shipped via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and will NOT require an adult signature. We use express delivery services to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If no one is home to accept the package, driver may leave it outside of your residence as long as he/she feels that the location is reasonably safe. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order.
As example; if you choose “One Day Shipping” you will get your tickets one business day after the seller ships the tickets and not necessarily one business day after you place your order.
When tickets are marked as being available for electronic delivery, it merely signifies that such an option is available. A broker may still ship hardcopy tickets, unless you contact our Customer Care center and notify them that you would like to receive e-tickets instead. Please note that e-ticket availability is subject to change.
Some tickets may only be available for pick up on the day of the event. Please review your ticket listing carefully and read the brokers’ notes prior to finalizing your order. Receiving tracking information does not constitute proof of delivery method.
It is your responsibility to provide us with an accurate shipping address and to notify us of any questions related to the delivery method prior to submitting your order. UberSeat is not responsible for tickets that have been mis-delivered due to erroneous entries on our checkout page.
All deposits are non-refundable. If we have provided you with an Order Confirmation email, even though you may have not received your requested tickets or a link to print your tickets we have already committed to acquiring and securing those tickets for you.
10. LOST OR STOLEN TICKETS
When you receive your tickets keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets. UberSeat is not responsible for any damages incurred while your tickets are in transit or after they have been delivered to your residence.
11. CANCELLED EVENTS
If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. We will attempt to contact you with further instructions in these (888)-501-3955.
12. POSTPONED OR RESCHEDULED EVENTS
If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events.
13. VENUE CHANGES
In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show-by-show basis by the venues and performers. If seating is not available at the new venue a refund will be offered.
14. SHIPPING CHARGES
Shipping charges are calculated based on delivery location and shipping method.
15. TRANSLATION POLICY
In the event that any statement in any translated version of this Web site conflicts with the English version, the statement in the English version shall prevail.
16. LIMITATIONS OF LIABILITY
UberSeat is not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. UberSeat is not responsible for the conditions or the actions of the crowd at any event nor is UberSeat responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions.
The tickets that you purchase from us are valid. If someone is sitting in your assigned seat, it is your responsibility to ask them to move or to ask an usher to assist you. Customer acknowledges and concedes that all transactions take place in the state of New York. In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, customer agrees that we are entitled to recover all costs associated with such action by the customer, including but not limited to reasonable attorney's fees and administrative costs, within the jurisdiction of the state of New York.